Incorrect Billing Information and Billing Failures
Account renewal is automatic until cancelled by the account holder. All accounts will be renewed according to the term selected upon account signup. If you select the Quarterly Billing option for your account, you will be billed every three (3) months from the date of account creation.Incorrect Billing Information and Billing Failures
If your billing information is incorrect, or your Credit Card is denied for any reason upon automatic renewal, you will receive an email at the email address on file with us informing you of the problem. If you do not provide alternate payment arrangements within 7 days of that notice, your account will be suspended. You will have 14 days to resolve the situation and provide proper billing information. If we do not hear from you within 14 days, your account will be deleted from our system. FavorHosting is not responsible in any way for any loss of revenue or business due to account suspension or deletion.
Once you have updated your billing information and are ready to resolve your outstanding charge, we will bill you for the next recurring term according to your contract plus a daily charge of $0.625 (Sixty-Two and 1/2 cents) per day for the time between the billing failure and the resolution of the bill. Your account will then renew 3 months from the date of resolution.
Account Cancellation Notification
You must notify us via Email that you wish to cancel your account. Notification should be made at least 14 days prior to account renewal. If you do not notify us at least 14 days prior to your scheduled renewal date, your account will be renewed at the contract rate. Your account will then be cancelled at the end of the next billing cycle.
Credit Card Chargebacks
Should you decide to cancel payment in full for services via credit card chargeback, be advised that under these circumstances FavorHosting will assume and retain ownership of the domain name(s) you registered with us. If you would like to re-obtain these domain names after you place a chargeback request, you will need to pay a $100 fee per domain name, plus normal registration fees. If you feel that you are deserving of a refund for any reason, call our offices and we can resolve the matter to our mutual satisfaction.
